Before Your Virtual Care Appointment 

• Make sure you have access to WiFi and either a smartphone, tablet, or laptop (with a camera).

  • If you do not have a device, you may come to the clinic to use one of our tablets.

  • If you do not have WiFi, you may use one of these WiFi locations.​

• To see if your device is ready for Virtual Care...

  • If you're using a Laptop, for the best experience please use Safari, Chrome or Firefox

  • Test your speed: Click to see if your upload/download speed is at least 2Mb/s

  • If your speed is less than 2Mb/s please use one our WiFi locations listed in the link above.

​​

Tips for a successful call

1. Be ready 10 minutes before your appointment.

2. Use a private room with carpeted floors. This will help reduce echo.

3. If you're using a laptop and the Wi-Fi signal is bad, please use an Ethernet cable.

4. Make sure your computer has been restarted within one day of your appointment.

5. Try to have as few tabs open in your web browser as possible.

6. If possible, plug your phone in during the appointment.

7. While in your provider's virtual waiting room, do a pre-call test.

8. If your camera is blocked use these instructions to allow access:  Un-Block camera

Checking in on Chrome

Checking in on Firefox

Checking in on Safari

Please be ready 10 minutes before your appointment time. A nurse will call you to help you set up your video. See instructions below for how to have a successful call.

If you do not have an appointment yet or forgot your appointment time, please call one of the numbers below:

(828) 675-4116 (Celo)    |    (828) 688-2104 (Bakersville)

How the virtual check-in process will work: